Bad Service

I am not even sure if complaining here helps after I have read other people's reviews about Sars. I did my e filling on the 13 July 2018 and I was told to submit more documents and I went to Bellville to submit. After a week there was still no correspondence and I called then and I was told they are busy and it can take up t 21 days. Third week still no correspondence i call and I was told about this 21 days **** story. I was still polite and I ask the gentleman who was helping me to calculate this 21 working days and he said no later than 13 August, fine I was okay with that if 21 days is their Turn Around Time cool with me. On the 15th August still no correspondence and I called and the lady that was helping me told me she will have to escalate it and it should take 24 hours. I was once again patient, come 17th still no correspondence none whatsoever not even SMS indicating that something is being escalated. I once again called and the lady told me there is no TAT for escalations. This i didn't want to believe i ask to speak o supervisor who told me the exact same thing no TAT for escalations. That on its own ****ed me off. Was she trying to tell me that they will work on it whenever they feel like working on it? No TAT is bull**** I am sorry I cannot accept that. I told the supervisor that because I was promised 24 hours I want results in 24 hours end of story I AM not accepting this nonsense. Today the 20th I called again and the lady that was helping me said the TAT for escalations is 21 days... seriously after waited 21 days patiently they are again telling me about 21 days again. So now i have 3 different stories, 24 hours TAT for escalations, NO TAT for escalations, 21 days TAT for escalations. Seriously if this was not sorted in the first 21 days surely now it should be treated as priority. What is happening with SARS they used to be on point never had issues with them for years. Can someone please get back to me ASAP. Extremely Annoyed right now