Bad Service

SARS is a pain and I am one person, hardly complain but yeeeerrrr SARS is pushing all my limits. I am not even going back to many other days either I waited long on the phone or when I received a pathetic services in their offices. May I just mention today only... ohhh from yesterday... I received a notice letter after disputing a claim, in that letter they requesting a document that was attached with initial submission, so I don't understand what they want, maybe it is wrong or I need to correct something. Then I decide to contact their support or call centre to find out what is going on, my call today 20/04/2023 @ 08:04 then I am happy my call was answered quickly, which lasted for 33 minutes, the person that answered said they checking the system and I held for that 33 minutes only thing we spoke about was," hallo", gave tax ref, then she was checking... then I held. She said nothing like sorry "hold on I am checking or system is giving me problems", nothing whatsoever. Ok I cut the call, called again this afternoon @ 14:19, held for 1:24:51, and I spoke to "NO ONE" but the voice note requested I give rating of the call, but I didn't speak to anyone. Total disaster, I cannot believe the type of service I am getting from SARS. Look I am one person who hardly complaints, and very patient but this is beyond me in so many levels.