Bad SARS service

SARS has let me down. Have tried to make a payment arrangement for the past 2 months now without success. I have about 6 case numbers, have emailed, phoned, booked appointments but nothing has been successful. Most of us have fallen on hard times and when I realised my business has debt with SARS I immediately wanted to make a payment arrangement so I can pay it off by installments but they haven't been helpful and bare in mind that it's accumulating interest in the meantime or perhaps that's what they want. Very disappointed poor service and no help at all. Though covid has hit me hard but I still wanted to do the right thing and pay up by installments. And the non compliancy has lost me 2 JOBS that could have actually helped me pay off sars. I'm in tears