Bad customer service SARS Doorinkloof

I went to SARS for my appointment that I had made in October 14. On arrival I was 3min late due to the fact that I am on a Moon boot. I was given ticket number 55. I have been waiting for 1h50 Min. At 11h20 I went to enquire at reception about the long wait while I have made an appointment. I was told about the slow system response 😬 at this time I was in so much pain because of the fracture I have on my left foot. I advise them that I needed to go and get meds at 12pm, I was then told that I will get preference. I went back to the waiting area and I then waited another 35min. I then decided that I don't want to fight, rather go and make another appointment so that I can go and get medication. I was told to make appointment on my phone, I refused since last time they have made the appointment themselves since I was at their offices. When they were busy refusing to do so, I saw an adverti*****t that indicates that when you have made bookings you will receive priority. I decided to take a picture of that, the lady told me that it's not allowed and she will report me. I told her to go ahead and they must let me know why are they giving false advertising. She left to report to the branch manager of Doorinkloof. She later came back asking for my ID number so that she can help me with new application. I was then advised that the next appointment will be in December. I said it's fine, what more can I do🙄 it is really not easy to experience bad service and accept it. Why introduce a system that won't work in servicing the people. No one cares to keep people on the loop if there are any technical issues. Unsuccessful appointment reg:*** new ***.