Bad Customer service and no accountability

It's a crying shame that government services are so bad at customers, I have submitted all my documents waited 21 days went back and forth to sars Alberton. Yet I still haven't received the refund the issue has been escalated but yet still no feedback. Apparently even when they escalate an issue there is no turn around time. Now I'm just tired of going back and forth! It's truly a shame that we receive such terrible service from Government facilities.