Bad Customer service

I Submitted an assessment on the 12th October 2020 , i received an SMS confimring that my assessment has been submitted and it is due 2020-11-01. The first week of December i contacted SARS to enquire i was told that it escalated for auditing and the turn around time is 1-21 business days, i waited still no response from Sars until i contacted them on the 28 December 2020 the consulatant told me that SARS will require an affidavit to confirm that i was unemployed from 01 May 2019 to 30 August 2019 which i submited online. i contacted SARS again the 4th to follow up i was advised that they had received my affidavit and my query is now being escalated to the manager and the handling auditors and they will revert back to me. still today on the 8th no respnse or communication from SARS regarding my query . Sars service is very poor, if i was the one owing them money they would have gardnished me/or contacted me 100 times requesting their money. now its vice versa they dont wana pay out money to us tax payers.. you even hold for over 1H30min to be assisted by a consultant to be told "we still investigating". Sars service is very disapointing .