Bad customer service

I did my tax returns on the 26th of July 2024, it's 13 September 2024 and there is no feedback and everything I call I am on the line hold for a whole hour for someone to come on the line and not know what is happening, nobody that I have spoken to thus far knows what's going on. I even registered a complaint and they say there is no turnaround time for it. Nobody knows anything. What type of customer service is this? Wasting my airtime for someone to keep telling me nothing.