BAD CUSTOMER SERVICE

<p>I feel disgusted by the customer service of the SARS contact centre.I am trying now for 2 weeks to reset my login details for my e-filing,since my personal details has changed a while ago.I was told initially that my query will be escalated and I will get a call in 72hrs.Bare in my mind I called them on a friday.The following week I get calls from an 087 number.Simce I work in a contact centre I was not able to answer.I call the number back but it seems like the number doesn't accept incoming calls.I then call SARS again.I asked them if anybody tried to contact me and I was told yes.I ask the agent to put me through to the person dealing with my case.Here im being told that specific department doesn't take calls,but yet they tried to call me,What **** is that?my issue was then re-escalated.Another 5 damn days waiting to get a call.This morning a woman calls me from SARS.Again I was not able to speak and told her to hold the line as I was on another call.This woman drops the line just as I came back.What **** is this.They tax you every month and this is how they treat people who pay their salaries????Does this mean I must now call them again and wait 20 mins in the queue just to have the same issue RE-ESCALATED.</p>