Bad client service from SARS

<p>I have done my tax returns through e-file in October 2015 and it showed that an amount of R3800 was refundable to me. No one contacted me until I queried with them why am i not getting the money in my bank account the agent from SARS told me that my returns has been submitted for manual auditing which will take approximately three months, but i waited the whole 9 months until i had to do my returns again in July 2016 which i did it in September they again told me to wait for three weeks to receive my refunds but after a month of waiting i started calling them and they told me that it has been submitted for manual auditting i will receive the funds in December. After numerous calls in December 2016 on agent told the money will reflect in my account before the beginning of Jan 2017 but i have not received that money till today. why are they treating us like this because the agents are even not telling me what is the problem they just say manual audit everytime i speak to them and they say it is not necessary to go to the branch so i dont know what else to do. SARS is supposed to be the instituition that helps the public but now they treating me like i am not paying tax while it is deducted every month from me. i bet if i owed them they were not going to drag it this long :( they would have deducted the money already, this is very sad. please advise if you know anyone that could help me understand what is the hold up so i can get my refund.</p>