BAD Client Service

I have contacted SARS 5 times in a week during last week. Probably spent about R60 airtime with no assistance. Ive JUST requested a tax confirmation letter. Which could have been sent to me via my CORRECT email address. I urgently need this doc...cannot log in on the app as its registered under details I no longer have access to...what the ** is wrong with your consultants SARS?!