BAD BAD BAD SERViCE

I'm not happy with the service because every time I call sars department I have to hold for 20min to 30min listening to a boring voice record . I was told I am under an audit that it will take 21 working days since the 18 July 2018 . we passed those days now and I made another call on the 16 aug 2018 and the lady advise that she will escalate the matter to dispute department because she doesn't know why it takes so long . she confirm it takes about 48 hours for me to get a feedback . nothing ... I called today again and I spoke to someone who doesn't even care at all by the name of mario , the guy is literally rude . he said I've to wait for 60 working days . for god sake I've been receiving so many emails for nothing . I'm tired of waiting ... I need a respond latest by tomorrow .