Bad attitude and failure to give service

i am very disturbed and irritated with the service that i got from sars i submitted for my tax returns on the 29th July 2015 and i have been told aftr submitting that i will be getting my money aftr 21days bcz its going fr audit at polokwane sars landros Mare street then i was fine with it then aftr 21days i called the call centre trying to inquire they said 30 days but now we are in the month of october im stillwaiting ...then on the 8th october i went to sars and i found a lady called Raisibe Ramaoka i explained to her that i have been calling the call centre and im not getting help and that woman frowned her face and told me harshly tht its useless calling the call centre and it was also useless coming to her because there is nothing she can do and i asked her where am i suppose to get help if both department are useless, she even called her friend and she was very disrespectful ganging up on me she just said i hv to wait even if it 600 or 800 days....i was shocked to get such a service now im frastrated i dont know where to get help cz theyr callcentre is always saying we are logging a call nd whn i call to follow up no call was logged