Bad attitude and failure to deliver

I called Sars two weeks back and i wanted to find out since i submitted my tax returns and it went for auditing and on the very same date i submitted my collegue also submitted and a week later my collegue got her payment coming from audit so when i asked the lady that was assisting me the reason why she was very rude and didnt want to listen to what i was saying then when i asked for a supervisor she dropped the call meanwhile i have been on the line for 29 min then i called back and asked for a supervisor then they called Oscar and i gave him the case number and he escalated to the supervisor of the consultant . a week passed the supervisor called and said the agent said the line cut off then i asked her to listen to the call and she promised to call me the following day and she never did and its now a week and im still waiting....honestly Sars doesnt take tax payers serious