BAD ATTITUDE

I made a phone call to SARS today to enquire about payment due to me. I was expecting a certain amount of money, but she obviously gave me the figure she saw. The dispute started there, her explanation wasnt clear and when i told her that she uses alot of her office jargon, she became agitated, told me that i am being rude, interrupted me and didnt stop even when i tried to make her see her mistakes, i repeatedly asked her to give me a reference number for this call, she refused and eventually after i had spent my money and time to make that call, the worst that could happen happened, she hung up on me. I want that call to be pulled and listened to, with her attitude, you sure will be getting alot of these complaints. Her name was Mahlodi and the reference number for that call is ***. Very upset for the worst customer service of my life.