attitude, bad customer service

The inconvenience of my time and being told different information every time I follow up on my submissions. I spent so much time at the SARS offices, having to deal with bad attitude , given the wrong information and weeks later nothing has been resolved. How long can it really take for a stopper to be removed on account that payment has to be made on? you requested for the documents and I gave you all of the documents , and dealing with bad attitude and no customer service to satisfy. When some documents initially were outstanding I was advised that a stopper would be put on my case until I bring the requested documents. I did exactly that and weeks later I am waiting for payment on my account with no satisfaction ...I call the call centre and I am being advised that the stopper does not have a turn around time with the auditors. However when I call , the voice prompts tell me hat everything has been assessed and I should be receiving the payment due to me .. explain what is what? what process does not have a turn around time ? do I have to wait forever ? Can somebody with the stopper removals do something that will bring satisfaction to us all cause this is not customer service at all.