ATROCIOUS ROTTEN SERVICE FROM SARS CONTACT CENTRE

The consultants at the SARS call centre terminate \ end \ hang up the calls prematurely before my query was concluded on several occasions. The first was on 1 March 2024 for case number *** when the consultant incorrectly confirmed to me that my payment was received by SARS which was not the case as there was a late payment penalty on the statement of account which she had just e-mailed to me. When I questioned her about this, she abruptly hung up \ terminated the call. The second time was on 6 March 2024 for case number *** when the call was abruptly ended by the consultant without the complete information being given to me about how to log a dispute - it was as if the consultant lost patience and just ended the call. It is incumbent upon SARS to take the relevant disciplinary action against the consultants who handled these cases as it our taxes that pay for their salaries in spite of the fact that they deliver a consistently rotten and atrocious service to the public.