***** at SARS

I reported a *****ulent account that was opened with my ID number at TymeBank, on the 4th of August 2023. I became aware of this account when I went into a SARS branch to do my Tax returns and I was advised that refunds that were due to me, were paid out to the TymeBank account. I lodged a ***** case with SARS(on 14/07/2023)and TymeBank(04/08/2023). I called TymeBank on 11/08/2023 and I was advised that the investigation was concluded , the matter was resolved, the funds would be returned to SARS and Tyme Bank is waiting for an indemnity form from SARS, in order for them to return the funds. However, I find myself in the center of a blame game between the 2 institutions, TymeBank is blaming SARS for not verifying the bank details before paying out and SARS is blaming TymeBank for allowing someone to open a *****ulent account using my ID number. All I need are the funds returned to SARS and a detailed report of How were the funds paid without verifying the account? It is shocking that an institution like SARS would pay funds into an unverified bank account and someone can just change my banking details without verification. The *****ster did NOT use any of my contact details nor did the person change those details, makes me wonder how was did the person manage to change only the account details without receiving an OTP or any form of verification . It has been a long and frustrating exercise for me, in trying to get this matter resolved. Ironically I am requested to submit documents and verify information, even though the case looks a long way from being resolved. The SARS employees(Pinetown Branch and Call Center) just say that the matter is still under investigation, with an indefinite turnaround time. I don't know what is the SARS ***** department, is still investing. Tyme Bank has already concluded their instigation and I'm almost certain that SARS will come to the same conclusion. To me it looks like a lack of action or interest rather than time needed to resolve the matter.