Arrogant and unhelpful attitude after 8 hours of holding for efiling!

Arrogant, incorrect and insulting attitude from SARS. After the better part of the day holding for a consultant and being dropped after 2.5 hours of holding and then phoning again holding for another 2 hours - this after trying to pay for a penalty which had not been given the correct payment reference number for a couple of days and incurring daily interest - the consultant did not assist me as I requested. Outrageous. He yawned in my ear. Showed no compassion and arrogantly told me he would email the correct one. I wanted to know where he got the info on my efile but he refused to show me - then hang up on me.