Appalling Service - SARS Horizon

SARS Horizon in Roodepoort, I went to SARS to update my details yesterday 2022-07-05. When I got there they refused to assist me because I didn't have an appointment, when I explained to them that on Friday I spoke to someone from their call center who said we are no longer required to make appointments we can just walk in and will be assisted. The lady who was working outside takimg down clients details was very rude, arrogant and she didn't want to listen to me and I asked to see the manager Mr Thokoza Mzantsi.

What a useless manager, he was being told by white ladies not to assist me. I've never seen such an *********** manager in my life. He just left me standing there instead of finding ways to assist me as a manager and not listen to his staff members. He came across as a puppet, very disappointing to see that in this time and age.