Appalling service, *********** staff

I'm utterly appalled by the service that I have received at both the SARS call centre and its branches.

For over a year, I have not be able to access my e-filing profile because it was supposedly not possible to reset my password as my details on the system had changed.

I have tried to resolve a problem with my SARS e-filing profile for over year without success. Every time I reach out to either the call centre or branch staff, I literally get different advice. Over the past 14 months this included, multiple escalation to the so called technical (which for the life of me do not understand why it would take 21 working days after which a vague and useless advice would be provided), drafting an affidavit at a police station which need to be taken to a branch, multiple visits SARS branches, which would require at least day off work. Still, nothing has come of it. I prefer filing online, and have not been been able to do so for two tax seasons due this issue.

How difficult could resolving an efiling issue not to resolve for over a year, from the supposedly competent SARS.

I'm beyond angry. Im disgusted with the service.