Activate deceased tax number *** / *** Late MM Mtonjeni

I booked the appointment with SARS on behalf of my mom to activate / deregister the deceased's tax number "***" of which is her late husband. Booking case reference number is: ***, and the appointment was on the 06/03/2024. My mom went to SARS Promenade Mitchells Plain on the 06/03/2024 to activate her late husband tax number as we were instructed by Sentinel Retirement fund in order to get the outstand payment for February 2023.

My mom was advised it will take up to 21 days to be activated. Today is the 22/04/2024 this is the below feedback we receive from Sentinel retirement fund :

Dear Busiswa,

We re-app**** for tax after the 21 days period has lapsed and we still received the same error "Taxpayer is inactive."

Please contact SARS to reactivate the deceased's tax number and ask for proof of activation.

We will only be able to re-apply once we receive proof of tax activation from SARS.

Should you require any further information please do not hesitate to contact the Fund and you will be assisted.

How long does it take for deceased tax number to be activated as 21 days has passed already?

Please send us proof of activation to provide it to Sentinel retirement fund.

My mom cannot go to SARS again as she is old and she needs to be accompanied.

Please fix this mess ASAP.