Absolutely appalled by the customer service /( lack of) from the SARS - Durban branch

<p>I walked into the SARS Durban branch at 10h45 (Wednesday 19.07.2017) to update my personal details. On walking in to the Branch the consultant said the required documents are the proof of address, ID etc etc. There was no mention of whether SARS only accepts a "specific" proof of residence document. At 15h00 after shuffling in the queue the consultant (white middle aged lady) attended to me. She pointed out that the motor vehicle financing bank statement cannot be accepted as proof of residence. She first checked the list of accepted documents and said , this document would not be accepted.</p> <p>I then requested to go back into the parking to obtain the statement she needed , and she advised that I would need to go back and join the end of the queue on my return from the car! I was shocked and mortified by this. I begged and said I had been waiting in the queue for 5 hours- the least she could do is let me run to the car and back with the statement and she refused point blank.</p> <p>I am shocked and in disbelief about this uncourteous behaviour. This level of inflexibility and rigidness is shocking and unbelievable. One would swear I was dealing with a robot. It is expexted that under certain circumstances staff can be a little flexible. Or if not, SARS must display somewhere where the public can see SPECIFic DOCUMENTS are accepted/ not accepted. This treatment is appaling! I left after 5 hours of waiting without being assisted - just to update the banking details!!</p> <p> </p> <p> </p>