ABSOLUTE ATROCIOUS SERVICE FROM SARS!!

Can someone please tell me what is going on at SARS??? Its ridiculous why are people still working from home when many companies returned to normal at start of this year. Staff are supposedly working from home - dont believe it! We sit in queues online with 1000 other people and after 2 hours the phoneline so tired of holding on that it cuts itself off (times out due to the length of time has taken waiting). Yesterday I called in afternoon 90 minutes holding on that ran into 3.30 pm. Got shut off and this asked to complete the survey - how ridiculous is this story. Service levels at SARS were bad before but now its worse than ever!! If you want to keep people "working from home" unsupervised so suspect they do the bare minimum of calls because no-one can really see what is going on! I am so angry right now with the time lost on 2 attempts to get through on the phone that I am now having to book at appointment. SARS executives please get in there and find out what going on. Know you an SOE and believe untouchable because we the taxpayers after all and face being fined which SARS will do before even finding out what actually going on!!