TK
Thelma K
1 reviews | Active since Oct 2024
22 Oct 2024, 10:57
they’re not very good at handling complaints especially when you buy in store
they’re not very good at handling complaints especially when you buy in store. I bought hair in store found out it wasn’t sitting nicely then went back to complain, I didn’t want a refund or exchange, I just wanted them to fix or resize the same wig and it was new like a day old. They told me they can’t help me, I must write an email to their headquarters to complain and yet I bought it in store. The lady was not nice in her response. I took my wig went to redo it somewhere else costing me so much money. Not pleased with the service I got
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Replies (1)
Sarhap Hair Line's replyOfficial
23 Oct 2024, 03:35Dear Thelma
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your recent wig purchase and the service you received in-store.
I understand how frustrating it can be when a product doesn’t meet your expectations, especially after such a short time. Your feedback is invaluable, and I want to assure you that we take these matters seriously.
While I understand you were advised to contact our headquarters, I would like to assist you directly. If you could provide me with the details of your purchase, I will do my best to help resolve this issue for you.
Again, I apologize for the inconvenience and appreciate your patience. We value your business and want to ensure that you have a better experience moving forward.
Best regards,
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your recent wig purchase and the service you received in-store.
I understand how frustrating it can be when a product doesn’t meet your expectations, especially after such a short time. Your feedback is invaluable, and I want to assure you that we take these matters seriously.
While I understand you were advised to contact our headquarters, I would like to assist you directly. If you could provide me with the details of your purchase, I will do my best to help resolve this issue for you.
Again, I apologize for the inconvenience and appreciate your patience. We value your business and want to ensure that you have a better experience moving forward.
Best regards,
Sarhap Hair Line's reply23 Oct 2024, 03:35
Official
Dear Thelma
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your recent wig purchase and the service you received in-store.
I understand how frustrating it can be when a product doesn’t meet your expectations, especially after such a short time. Your feedback is invaluable, and I want to assure you that we take these matters seriously.
While I understand you were advised to contact our headquarters, I would like to assist you directly. If you could provide me with the details of your purchase, I will do my best to help resolve this issue for you.
Again, I apologize for the inconvenience and appreciate your patience. We value your business and want to ensure that you have a better experience moving forward.
Best regards,
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your recent wig purchase and the service you received in-store.
I understand how frustrating it can be when a product doesn’t meet your expectations, especially after such a short time. Your feedback is invaluable, and I want to assure you that we take these matters seriously.
While I understand you were advised to contact our headquarters, I would like to assist you directly. If you could provide me with the details of your purchase, I will do my best to help resolve this issue for you.
Again, I apologize for the inconvenience and appreciate your patience. We value your business and want to ensure that you have a better experience moving forward.
Best regards,