Sickening Service!

I bought a wig via the Sarhap Hair Line app and my wig was delivered on Tuesday, 28 February. I installed the wig on Thursday, 2 March. I wore the wig from Thursday to Saturday and when I uninstalled it tore. I wrote to the hair line on Sunday, 5 March.

I received a response Monday, 6 March and it said :" Good day, was the lace torn when the parcel was received?".

I responded : "Hello, the lace tore a day after."

No response after. I followed up today, Tuesday, 7 March : "Hello, I'm awaiting your response."

Sarhap: "Hi response for?"

My response: " Can you check my message from yesterday by reading up?"

Sarhap: "So it didn’t come torn. We don’t fix torn laces. Laces are fragile needs to be handled with care. For this you need to buy a new closure."

My response: "Next time learn to be professional and deal with customers with absolute respect. Even how you responded to my follow up shows lack of professionalism. You could have found the need to apologise because you're clearly making an assumption by telling me to handle the lace with care whereas that's exactly what I did.

The head really gets big when one sees a brand grow larger than expected.

Professionalism and basic experience on how to deal with customers will take you a long way.

Very sickening!"

Sarhap: "We sincerely apologise for that if that’s how you feel."

For real? That's all the page administrator could say? Never ever using this place AGAIN!!!