Review for Sarhaphairline Sandton Branch

I had an appointment at Sarhaphairline Sandton branch on Saturday, 07 December 2024, for a wig re-installation and styling. Unfortunately, the experience was nothing short of a disaster, and I feel compelled to share my dissatisfaction.

Upon entering the salon as the first customer of the day, I was shocked by the filth—hair was strewn across the floor, chairs, and mirrors, which were disgustingly dirty. It was an immediate red flag.

The day started on an unprofessional note when I was informed that only one stylist was available because the rest had fought the day before and did not show up to work. This kind of internal drama should never be disclosed to clients.

I requested my wig to be cut shorter to achieve a specific look, only to be told that the person skilled in cutting hair wasn’t at work. Despite this, the installation proceeded. When they attached the elastic band to "melt the lace," I informed the stylist that it was too tight and causing me a migraine. My complaint was ignored, leaving me lightheaded and in severe discomfort due to lack of circulation.

To make matters worse, the receptionist—who I assume is the manager given her constant reprimanding and shouting at employees—took over styling my hair. She was inattentive and careless, resulting in two burns on my face and several burns on my scalp. Between styling, she kept leaving to attend to other clients, neglecting me entirely.

I am not someone who likes to cause a scene, but the experience left me furious and in pain. I genuinely considered walking out multiple times.

This was the worst salon experience I’ve ever had, and I would NEVER recommend the Sarhaphairline Sandton branch to anyone. Save yourself the stress, discomfort, and disappointment.