Poor service and poor customer service

The service I received at Alberton branch was very poor, and their customer service was soo poor for a 1st time client. I went on a Friday and Saturday was my birthday the salon came highly recommended and I had to pay R4450.00 for my hair which i didn’t mind because it was going to be my special day on Saturday. The lady who was doing my hair at the salon was very distracted, the hair was not done well. It was coming off at the back when I got home. I lodged a complaint on their WhatsApp line and was told why did I leave the place with hair I didn’t like. I mean who was I supposed to complain to and how was I going to notice the back of the hair was not well done when the lady just left me there. I went for my money back they told me they don’t refund they won’t give me money back who is supposed to use my hair afterwards, I’m not the one at fault and I’m a customer. They wanted R450 extra for them to do a wig for me, which I paid. When I call for collection they say it’s not done and I have to pay and add another bundle. These people are insane and trying to make money from a dissatisfied customer. I need help to get my money back or be compensated with a different wig. They tell me it’s impossible