I recently placed an...

I recently placed an order and canceled it same day before they handled it since I could preempt that I will not have it in time for my birthday on the 7th,however they promised to deliver on Monday which they never did, and when I want my money back for empty promises they're telling me about their refund policy, that they don't do refuds,so they were just luring me to make a payment so that they can refuse with my money,this is force selling, they are holding at randsome with my own money.