LM
Lebogang M

1 reviews | Active since Dec 2024

02 Dec 2024, 10:33

Horrible Customer Service at Sarharp Hairline

This salon is well praised by Celebrities so I wanted to use it for my wedding day and I got the shock of my life, maybe because I am not a celebrity.

1. They are not upfront about their prices. Whatever price you get, they will add more and more and you end up paying more than you had planned. 2. Their customer service is horrible, they just give you attitude even when you are enquiring. 3. Their door says they open at 7h30 till 5h30pm, I went there with a booking for 15h30 then they told me that they knock off at 5 and my style will cause them to leave late, but that's not what they said when I made the booking. 4. The prices they give you at the branch and the prices you get online are not the same, and they don't sell at the branch so when you buy online you must first negotiate. 5. You end up thinking that the people who do your hair will burn you or something, because they do your hair while upset and frustrated. 6. I visited 2 branches and received the same service.

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Replies (1)
Sarhap Hair Line
Sarhap Hair Line's reply12 Dec 2024, 14:18
Official
Dear Client 

We're reaching out to apologize for the poor experience you had with our company . We're excited to share that we're rebranding our company. 

We'd love to make things right and hear your thoughts on how we can improve. We'll be in touch soon.

Best regards,
Sarhap Hair Line Management