Excellent Resolution and Outstanding Service at Alberton Branch

After a disappointing experience at Sarhaphair's Sandton branch on December 7th, I am happy to share that the Management team reached out to address my concerns. They offered a sincere apology and assured me that the matter would be investigated thoroughly.

As part of their effort to make things right, I was offered a complimentary wig installation. I chose to visit their Alberton branch, where I usually do my hair, and the experience was amazing! Simon at the front desk gave me a warm and friendly welcome, and my stylist, Gugu, delivered her usual excellent service with incredible skill and professionalism.

I am impressed by how seriously Sarhaphair’s Management takes client concerns and their commitment to ensuring customer satisfaction. This resolution restored my faith in the brand, and I truly appreciate the effort to turn a negative situation into a positive one.

Thank you to the Alberton team and Management for going above and beyond!