Damage lace

I bought a wig on Saturday and they install it same day then I took it off Sunday literally a week of install, but when I took it off it has holes when I report it they say it’s me like how when I had done my nails and they were not sharp yabona Sandton branch Nonsense ke sana and I went to the branch they said I must leave my wig till today I don’t have my wig when I call they promise to call me back and they lie and say someone sent an email regarding my weave but when I check my mails there’s nothing yho ndi bored sham.