Bad Services

On the 27th of November 2021, I had lay-by hair from Sarhap hair line. The agreement was 2 months lay-by with a deposit. Off which I had comp**** and did according to their policy.

On the 4th of January I had cancelled my lay-by with them and their refund policy clearly stipulates: You wait 7 business working days for a refund. The events there after I had endured is unbeknownst to me they gave me a run around with my refund money.

Firstly, they said in order for me to receive my refund I must physically go to the bank and reverse it myself. The bank will charge me R190 to do that and I have to wait 30 working business provided that Sarhap hair line has funds in their account. - this was not communicated in their refund policy! Altogether there isn’t any guarantee with the solution they have provided and it’s risky in a sense if there isn’t funds in their account I will be charged a fee.

Secondly, I informed them what the bank has said and I respectively told them they should provide the refund and told them of the risks involved. It has been 4 days there has not been any form of communication from their side to refund me my money and the admin handling their business WhatsApp has a Nonchalant attitude.

Basically, I’ve exhausted all avenue of receiving my refund. They have since told me now that they cannot trace my money to refund me. I should do the reversal at my bank but I have sent them my proof of payment with a reference from the banking notification. They confirmed they received the funds so how is it possible now that they have to refund me they cannot trace my fund?

All in all they are very unprofessional and they are not reliable when it comes to cancellation and refunds. They do not even comply with their own Policy which they publicly communicated and they are very contradicting when it comes to this policy.

I will never use their services again and will never recommend their business to anyone else!