BAD SERVICE IN PTA BRANCH!!!

I am typing this message with a very heavy heart filled with anger and disappointment as a result of the service at PTA Branch. I booked appointment for today 13 August 2024 @ 13:00 installation by Brenda. I get to the salon, it’s locked , I waited there thinking maybe they went in lunch they will be back. Because I could not believe that they will close the store knowing that there’s an appointment. Then I waited, around 13:15 as I was waiting there I tried calling , the phones are not answered. The ones on the glass are not going through.Only to be told by the capetown branch that they close every Monday at 1 pm. So the question is why then book me for 1pm on Monday knowing that the saloon will be closed??? I wasted my time, petrol and paying for the parking . This is extremely unacceptable not to mention unprofessional. Now pls tell me, why hat do I do?????