MN
Mpolokeng N
1 reviews | Active since Nov 2024
03 Dec 2024, 11:37
Bad hair and bad customer service
I wouldn’t recommend
They dismiss/ignore people wen they know very well they sent people ****py hair
They should atleast give 50% cash back, wen they know they messed up and are getting called out for their mess, but instead they ignore everything, I have hair that I bought from SHEIN that was way less that their hair, that is still looking good a year later, and Sarhap hair was shedding even before i attempted to wear it, its looking like steel wool and is not as sleek as it looks on the pictures, and they ignore msgs once the transactions are done n
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Replies (4)0
Replies (4)
Sarhap Hair Line's replyOfficial
12 Dec 2024, 11:51Dear Client
We're reaching out to apologize for the poor experience you had with our company . We're excited to share that we're rebranding our company.
We'd love to make things right and hear your thoughts on how we can improve. We'll be in touch soon.
Best regards,
Sarhap Hair Line Management
Sarhap Hair Line's reply12 Dec 2024, 11:51
Official
Dear Client
We're reaching out to apologize for the poor experience you had with our company . We're excited to share that we're rebranding our company.
We'd love to make things right and hear your thoughts on how we can improve. We'll be in touch soon.
Best regards,
Sarhap Hair Line Management
MN
Mpolokeng N's updateReviewer Update
13 Dec 2024, 17:05I will be waiting, I guess
MN
Mpolokeng N's update13 Dec 2024, 17:05
Reviewer Update
I will be waiting, I guess
MN
Mpolokeng N's updateReviewer Update
09 Jan 2025, 17:55I am not sure how long does the rebranding process take, but in December they called and said they are busy rebranding but they do plan on rectifying the issue I have, and then they disappeared, I have been sending msgs on IG and I’m getting ignored again, well I sent one in December, and I resent the same thing today.. I’m not sure if it’s cuz I am expecting help or if it’s cuz they rebranding but the responses were quicker wen I was buying..
MN
Mpolokeng N's update09 Jan 2025, 17:55
Reviewer Update
I am not sure how long does the rebranding process take, but in December they called and said they are busy rebranding but they do plan on rectifying the issue I have, and then they disappeared, I have been sending msgs on IG and I’m getting ignored again, well I sent one in December, and I resent the same thing today.. I’m not sure if it’s cuz I am expecting help or if it’s cuz they rebranding but the responses were quicker wen I was buying..
MN
Mpolokeng N's updateReviewer Update
27 Feb 2025, 13:19It’s end of February and line manager that called me on the 12 of December 2024 to confirm my details and made promises to send better hair, since I paid R4500 for a wig that was falling apart, I still have nothing, and they are still ignoring my last attempt to communicate on Instagram. Two months later still no communication.
MN
Mpolokeng N's update27 Feb 2025, 13:19
Reviewer Update
It’s end of February and line manager that called me on the 12 of December 2024 to confirm my details and made promises to send better hair, since I paid R4500 for a wig that was falling apart, I still have nothing, and they are still ignoring my last attempt to communicate on Instagram. Two months later still no communication.