WORST CUSTOMER SERVICE EXPERIENCE EVER

I had the worst experience with SAQA, after being told I would have my documentation sorted by the 22nd/23rd of October, I only received an electronic copy of my documents on the 29th. I had to call in and follow up on the 22nd to ask if everything was okay only to be told that there was a delay and my documentation would be ready on the 29th, when I asked why I was told my institution delayed in responding and that an email was sent to me to tell me such on the 22nd of October,which was LIE. I didnt get the email and sms they claim i did on the day, and part of me believes that its a deliberate cover up as I called them on my own accord. I paid R220,00 for courier service, today is the 7th November 2019 and I am yet to get my documents from them, overnight courier service costs R100,00 but a R220,00 courier service takes 9+ days to deliver. I missed a deadline for application for a qualification I was interested in and I will have to sit out the year, due to this. The staff is friendly when a call begins, but get very defensive when you ask pertinent questions, which results in the call being a slug fest to ascertain power thus deviating from the matter at hand. They also have zero accountability and prefer to shift the blame on everyone else including the client. Listen, I was also not the easiest to deal with when pushed into a corner, but the service is so infuriating its laughable. What atrocious customer service!!! Maybe its the monopoly they have that has them abusing us in this manner.