Ignorance and poor service

Worst service of all time! My vehicle was ****** almost three weeks ago. Submitted my claim on the same day, got the settlement letter from the bank by myself, even the bank was surprised that I was doing this, got a copy of my statement from the police, met with the assessor. Submitted all necessary documentation and to date I have had no feedback on my claim. When I requested my rental vehicle that I pay for every month, they said that I can only get the vehicle once Hollard accepts liability of the claim? I have been without a vehicle for almost 3 weeks now and Sapcor keep ignoring my calls. They also told me that my claim would be rejected before it was even investigated. My review is particularly aimed at the Harrismith branch who I have had my insurance with since 2013. 5 years of loyal support and thousands of rands spent to get this type of service. Extremely disappointed with their service and would not advise anyone to deal with them at all.

They even took my car insurance premium at the end of feb, two weeks after it was ******. POOR SERVICE!!!!!