Help the Ummah and do not turn people away.

I am so I need I went to lenterguer and got turned away, marriage on the rocks, elderly mother and being a bread winner with 2 kids and a brother too, my wife is unable to work, as she is home assisting my mother etc.. I needed a once off help but got turned away, a promised call back, I then app**** online and am still awaiting a response for weeks now. I understand there is rules and requirements, however it's my first time seeking help and Sanzaf just assumes it's there duty to decline me without proper investigation, I am honest with my payslip etc yet it's like I'm young and can do things but I'm in a corner.I will make sure this is known, my wife now had it as she can not work and we want to move forward but can't due to assisting my ill mother... It's fund's to help our needy Ummah, I wish my case could have been dealt with better even with little help, but no help at all, is a smack in the face.