Zero service before policy is even effective

Zero service and my policy has not even started. Contacted the consultant, Lyntom Boesak, 4 times via e-mail to add an item to may policy that will be effective 1 April 2021. Eventually he phoned back telling me that someone from the underwriting department will phone. Still waiting...if this is the level of service before the policy even becomes effective I'm seriously doubting my decision to switch to Santam. Quick to make the sale, but zero aftersales service.