ZERO COMMUNICATION

I put through a claim on Monday 22 November 2021. Today is Monday 30 November, without me following up No one has called to tell me where in the process I am with my claim. If my claim has all the relevant information or if there is anything you need from me. I don't know what is going on! I pay my fee every month I never missed a Payment and I am sure if I do you will be faster than this to let me know.