yet AGAIN,proving to be a PATHETIC insurer

This complaint will be kept short and bitter sweet.After my last complaint you as a insurance provider FAILED to get in contact with me after my complaint yet mocked me after calling in.This time its not about a claim but incorrect billing,making you *******.I sent mail AND called regarding my tracker that was installed 4th November.I was told my policy is reduced and would be deducted with a reduced amount for december,even though i notified you before 15th nov,you deducted full amount for November.So what gives you the right to take out of my account a incorrect amount of money that you FAILED to amend?Do you STRIVE to give anc like service to your customers?For every 5days you fail to deposit my money back into my account you will be listed here before i consult the ombudsman