Yellow Umbrella = Red Flag

On the 20th of October I went onto the client portal and requested a cancellation of my motor insurance policy, as another Service Provider was almost R500 per month cheaper. They did nothing. I had to request another cancellation on the 23rd of October. The request was only acknowledged on the 27th. And they only cancelled the policy on the 30th. Needless to say they still deducted my monthly premium. I notified them of them of this, and asked for a refund. It has now been 20 days waiting for a refund, after numerous follow-up emails and generic responses from Santam. What a good and proper way to chase clients away permanently.