kC
kholofelo C
1 reviews | Active since Jun 2015
11 Dec 2015, 07:44
Wrongly debited and still no refund
I have logged a complaint before for being wrongly debited, and someone from Sanlam called me that i will be paid in a few days, its now 2 weeks but still no refund no reason nothing
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Santam's replyOfficial
11 Dec 2015, 13:48Hello kholochoenyana,
Thank you for your post.
We take cognisance of your complaint and apologise for the further inconvenience.
I have escalated the matter and requested it to be dealt with as a matter of urgency.
I will contact you as soon as I have proof that payment has been effected.
Kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We take cognisance of your complaint and apologise for the further inconvenience.
I have escalated the matter and requested it to be dealt with as a matter of urgency.
I will contact you as soon as I have proof that payment has been effected.
Kind regards
Kurt Koopman
Client Care Manager
Best regards,
Santam's reply11 Dec 2015, 13:48
Official
Hello kholochoenyana,
Thank you for your post.
We take cognisance of your complaint and apologise for the further inconvenience.
I have escalated the matter and requested it to be dealt with as a matter of urgency.
I will contact you as soon as I have proof that payment has been effected.
Kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We take cognisance of your complaint and apologise for the further inconvenience.
I have escalated the matter and requested it to be dealt with as a matter of urgency.
I will contact you as soon as I have proof that payment has been effected.
Kind regards
Kurt Koopman
Client Care Manager
Best regards,