ML
Motheo L

1 reviews | Active since Aug 2015

06 Oct 2020, 12:47

Wrongfully debited

Good day

I have been waiting for a consultant who promised to call me back regarding the R965.27 debit order (***).

I told the consultant that the car that was insured, i have returned it to the dealership and cancelled the contract with my finance house as it had mechanical issues and i queried the fact that Santam had debited my account for a full month cover even though i owned the car less 10 days.

To this day the consultant never came back to me as he said he was going to speak to Finance.

0
Replies (1)
Santam
Santam's reply14 Oct 2020, 12:10
Official
Good afternoon,

Thank you for your review.
We would like  to investigate but note you have not provided your policy number.

We will be in contact via email requesting same.

Kind regards
Stephan Olivier
Client care media manager

Best regards,