Would have given this zero stars

I have seen my share of bad service but this tops everything. Absolutely pathetic. I wont even write the full version. I am cancelling this policy with Santam for sure.

It took almost two months just to approve the claim. I asked nicely please hurry up with the claim, I do not feel safe driving the car in its current condition. During the storms one evening I damaged the tires and the rims. Had this been sorted (within the six days as they claimed in an email when I asked them to hurry up) there would have been no further problems. They never offered to check or assist with the car hire or to arrange for the car to be towed in. The app is constantly full of errors. In the meantime, it has costed more damage to the car, costing me more money to try and get things sorted just to be able to get to work and back. The inconvenience, the stress, the additional costs all just adds up. Sending emails saying that I am stranded and cannot go any further. They didn't even reply, leaving me to sort things out myself.

Are we not paying for insurance to make life easier when these things happen? It just feels like they do not care at all.