Wost Service

I processed a claim in January for items that were ****** in December to my mother when she was ****** and killed. To this day, I am still waiting for Santam to resolve the claim. The have previous logged the claim incorrectly, which meant a further delay. I had to provide item descriptions, IMEI and ITC numbers, as well as quotes and pictures of the quotes to replace all the items. Today when I followed up on my claim, I was told they don't have ITC numbers for the ****** cell phones. The person dealing with my claim Ann Sedimo, had the worst attitude, telling me she never dealt with the claim previously so she doesn't have ITC's numbers (I have emails where they were sent to Santam), she is now advising me that the claim amount is less than what I gave them as a replacement value (they are paying out for a refurbished phones value). This is not even taking into account, that when the claims person called me, I was in a meeting, and I asked if she could call me back, to which she responded no, she's going to the doctor, which meant I needed to step out of my meeting. Santam has been charging me premiums, for items they are very well aware have been ****** in December, for the last 7 months, and my claim is still not resolved.