Worst service provided by an insurer

I registered a hail claim for my 70 year old mum on the 21-10, Santam requested for a quote and damage report which we then submitted on the 30-11, Barry Liebenberg was appointed and knowing how bad the storm was they said they could only come 6-11, which is pathetic because that was a 4 day delay, then they said a contractor needs to come out as well and he only came on the 9-11, additional 31/2 day delay, it is now the third week of the claim and Kubendran from santam has only called me once so far, which in my opinion is pathetic, because the only reason he called me was from monday until now thursday, I kept on calling Santam is very good with their exorbitant premiums and increases come renewal time but cannot deliver and do not provide feedback nor follow up with their service providers who are just as bad I am disgusted by santams service