WORST SERVICE ON 3RD PART CLAIMS.

3rd Part claim was lodged in October 2024 and still not resolved. I was involved in an accident with a Santam insurer, the lady tried to overtake me at a 4-way crossroad which led to her crushing on the side front of my car. I had indicated in time that i was turning and because it is a residential area, and it was in the morning people were also crossing roads the allowed speed limit is 60km/h. I lodged a complaint, provided all required documents including a witness statement and i am being told that the insurance will not pay for the damages on my car because their client advised them that i did not indicate. Why is the insurance in the Favour of their client when all evidence has been provided? Why are 3 parts not regarded or taken serious? I need my car fixed, it has been 3 months already and i have been sending emails every week with no response. Your client's car was fixed in less than a month and i have to be taken up and down because i am not your client.