DN
Danielle N
1 reviews | Active since Dec 2012
18 Jun 2019, 11:43
Worst service I’ve ever experienced
I’ve been a SANTAM client for years. I’ve had the worst service trying to get a scratch repaired on my car. First the claims consultant Gwendoline booked the car into Spraycraft in Bellville, then Durbanville panel beaters... all the while I kept asking my car is still under warrantee is this place registered with vw. Finally it got booked into Bernie’s Coachworks. I also have car hire on my policy so I booked this through my broker. What a nightmare. No phone call to arrange, was suppose to get the car at 8 it’s 12 now and Europcar phoned to tell me it’s a Bakkie not an suv... I’m ready to cancel all my policies. I managed to talk to the Manager Violet but still waiting for her to phone back.
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
18 Jun 2019, 13:24Good day
Thank you for your post.
We note that you have not provided the claim number relating to your complaint.
We note your ID number is provided, but we cannot trace a vehicle claim on the policy linked to your policy.
In order for us to investigate your complaint, we will kindly request your claim number.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We note that you have not provided the claim number relating to your complaint.
We note your ID number is provided, but we cannot trace a vehicle claim on the policy linked to your policy.
In order for us to investigate your complaint, we will kindly request your claim number.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
Santam's reply18 Jun 2019, 13:24
Official
Good day
Thank you for your post.
We note that you have not provided the claim number relating to your complaint.
We note your ID number is provided, but we cannot trace a vehicle claim on the policy linked to your policy.
In order for us to investigate your complaint, we will kindly request your claim number.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We note that you have not provided the claim number relating to your complaint.
We note your ID number is provided, but we cannot trace a vehicle claim on the policy linked to your policy.
In order for us to investigate your complaint, we will kindly request your claim number.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
DN
Danielle N's updateReviewer Update
18 Jun 2019, 13:25I can only offer you the policy number 484/ ********** 7793/1/m... your office never sent me a claim number
DN
Danielle N's update18 Jun 2019, 13:25
Reviewer Update
I can only offer you the policy number 484/ ********** 7793/1/m... your office never sent me a claim number
DN
Danielle N's updateReviewer Update
18 Jun 2019, 15:18Still no car and now europcar wants me to pay a R255 delivery fee for your messup. Ridiculous bad service. You lost me as a client from commercial and house.
DN
Danielle N's update18 Jun 2019, 15:18
Reviewer Update
Still no car and now europcar wants me to pay a R255 delivery fee for your messup. Ridiculous bad service. You lost me as a client from commercial and house.
DN
Danielle N's updateReviewer Update
26 Jun 2019, 10:46The saga continues:
On Friday I get an sms from Europcar to return the car before 5:30pm and the panelbeaters at that stage did not indicate at all that my car will be ready. I was then instructed by my broker that Liezel *** has said: if the car is ready to leave the hired car at Bernie's coachworks.
At 3:10pm I was informed my car is ready and then I left the car at Bernies at 3:41pm with the following kms 41419 on the clock.
On Saturday I received numerous calls from Europcar stating the car was overdue... I then spoke to Ryan and told this exactly the above. He then said they will collect the car on Monday.
On Monday I received a call from Santam from the following number *** the lady did not identify herself and I told her the same info.
Today (Wednesday) I received another call from Europcar from the following number *** I spoke to a gentleman that said again that the car is overdue...
This is really ridiculous. The right hand doesn't speak to the left hand.
On Friday I get an sms from Europcar to return the car before 5:30pm and the panelbeaters at that stage did not indicate at all that my car will be ready. I was then instructed by my broker that Liezel *** has said: if the car is ready to leave the hired car at Bernie's coachworks.
At 3:10pm I was informed my car is ready and then I left the car at Bernies at 3:41pm with the following kms 41419 on the clock.
On Saturday I received numerous calls from Europcar stating the car was overdue... I then spoke to Ryan and told this exactly the above. He then said they will collect the car on Monday.
On Monday I received a call from Santam from the following number *** the lady did not identify herself and I told her the same info.
Today (Wednesday) I received another call from Europcar from the following number *** I spoke to a gentleman that said again that the car is overdue...
This is really ridiculous. The right hand doesn't speak to the left hand.
DN
Danielle N's update26 Jun 2019, 10:46
Reviewer Update
The saga continues:
On Friday I get an sms from Europcar to return the car before 5:30pm and the panelbeaters at that stage did not indicate at all that my car will be ready. I was then instructed by my broker that Liezel *** has said: if the car is ready to leave the hired car at Bernie's coachworks.
At 3:10pm I was informed my car is ready and then I left the car at Bernies at 3:41pm with the following kms 41419 on the clock.
On Saturday I received numerous calls from Europcar stating the car was overdue... I then spoke to Ryan and told this exactly the above. He then said they will collect the car on Monday.
On Monday I received a call from Santam from the following number *** the lady did not identify herself and I told her the same info.
Today (Wednesday) I received another call from Europcar from the following number *** I spoke to a gentleman that said again that the car is overdue...
This is really ridiculous. The right hand doesn't speak to the left hand.
On Friday I get an sms from Europcar to return the car before 5:30pm and the panelbeaters at that stage did not indicate at all that my car will be ready. I was then instructed by my broker that Liezel *** has said: if the car is ready to leave the hired car at Bernie's coachworks.
At 3:10pm I was informed my car is ready and then I left the car at Bernies at 3:41pm with the following kms 41419 on the clock.
On Saturday I received numerous calls from Europcar stating the car was overdue... I then spoke to Ryan and told this exactly the above. He then said they will collect the car on Monday.
On Monday I received a call from Santam from the following number *** the lady did not identify herself and I told her the same info.
Today (Wednesday) I received another call from Europcar from the following number *** I spoke to a gentleman that said again that the car is overdue...
This is really ridiculous. The right hand doesn't speak to the left hand.
Santam's replyOfficial
26 Jun 2019, 11:30Good day
We will follow up on this immediately.
Apologies for the frustrations experienced.
We will be in contact soon.
Thank you and kind regards
Kurt Koopman
Client Care Manager
We will follow up on this immediately.
Apologies for the frustrations experienced.
We will be in contact soon.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
Santam's reply26 Jun 2019, 11:30
Official
Good day
We will follow up on this immediately.
Apologies for the frustrations experienced.
We will be in contact soon.
Thank you and kind regards
Kurt Koopman
Client Care Manager
We will follow up on this immediately.
Apologies for the frustrations experienced.
We will be in contact soon.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,