Worst service experience ever

AON the broker attended to my issue immediately in November when I reported and Santam delayed from attending to my matter and only 3 days before the car hire expires they gave the repairers authorisation to repair the car.

I had a worst service experince ever that made me not to enjoy my festive season of 2021 and the comfort of having a car insurance.

I had to convince SANTAM apponted officials including Ellen the manger to consider their delay on attending to my hijacked car so that they can extend the car HIRE days. She was not remorseful at all. I don't wanna mention their complaints office that did not want to take a blame for the prejudice against me. I had a nightmare of life from these guys. Poor poor customer service.