Worst service ever from numbe rone insurance compnay in south africa

On the 09/10/2022 a Santam client accidentally bumped my car which was parked in a parking bay and was damaged as their client reversed out with a cellphone in his hand. the client took full responsibility and said his insurance will sort it out and I believed him He gave me the contact number and name of his Broker and all the required documents was send to him whereby he had to admit it to Santam it was submitted and was delayed as there was a problem with the client quote and this delayed my third-party claim for no good reason. The claim was allocated to Mr. Morris Pule and I tried to contact him on several occasions and he was sent messages from other operators staging to urgently called me and he never did and till today he never returned my calls Finally I had to call and ask for his line manager who said he was sorry for the way I received service and he will sort this out and again the claim was send to another manager and today a new claims consultant was appointed and she informed me the assessment will take 10 days but the best of all is their clients claim is finalized settled and he needs to take his car in for repair work and i need my still assessed after 2 quotes was send as required the manger promised he will expedite the claim he will sort my issue out he will stay in contact and gain empty promises funny how Satnam has this adds of service but when they need to service the Third party not responsible for damages they have excused and then as per the FAIS act, they are required to treat clients fairly doesn't exist and feedback is not even in their service records please stay away from Santam and good luck if you have to claim form them you wll not get service but their little clients will but if this is the way they work this will be expedite to the relevant department and FSB where they need to adhere to, and all the managers and operators will be reported and o hoe all the supervision reports is up to date Santam will never ever see me as a client and i am sure there is other clients feeling exactly the same for the bad poor service, they provide to third party clients forcing them to claim form their own insurance to save money and have third party clients pay excess and loose cash back bonus to protect their little kingdom STAY AWAY SANTAM IS NOT WHO THEY SAY THEY ARE